Shipping policy

Thank you for choosing JOHN TRADE LIMITED COMPANY. As a professional online retail store operating on the US site, we focus on providing reliable order processing and standard logistics shipping services. We strive to ensure all purchased goods are properly packaged, safely shipped, and delivered to customers in intact and qualified condition within the estimated logistics cycle.

1. Order Processing Time

We complete internal order review, goods sorting and formal packaging for all verified orders within 1 to 7 business days after order confirmation and successful payment. Saturdays, Sundays and official United States federal holidays are not included in the business processing days.
During peak sales periods and large-scale order inflows, routine processing schedules may be moderately prolonged due to increased operational pressure. We will issue timely email notifications to all customers once substantial order delays occur, ensuring you are informed of the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are determined according to package specifications, overall weight and logistics service standards. The exact shipping cost will be automatically calculated and fully displayed on the checkout page before order submission, with no additional hidden charges.
The estimated delivery time for our standard shipping service is 15 business days for all conventional orders. All delivery durations are reference values only. Actual delivery speed may fluctuate due to logistics carrier operational delays, customs clearance progress, extreme weather events, regional logistics restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and officially dispatched by our cooperative logistics carrier, you will receive an automated shipment confirmation email from our official customer service mailbox. This email contains your unique order tracking number and official tracking inquiry entrance.
Logistics tracking data will not be updated in real time immediately after shipment. Generally, complete tracking information will be synchronized to the system and available for customer inquiry within 24 to 72 hours after package dispatch.

4. Incorrect Address Disclaimer

Customers are required to fill in precise, complete and valid recipient information, including detailed shipping address, accurate zip code and available contact number during checkout. Please verify all information carefully to avoid delivery exceptions.
JOHN TRADE LIMITED COMPANY assumes no responsibility for misdelivery, failed delivery or package returns caused by incorrect, incomplete or invalid recipient information provided by customers. Any reshipping fees and secondary logistics costs arising from address errors shall be borne entirely by the customer.

5. Lost or Damaged Packages

If your package cannot be delivered as scheduled and is confirmed missing during transit, please initiate a consultation and verification request with our customer support team within 3 calendar days from the expected delivery date. We will cooperate with logistics providers to investigate the package whereabouts and deliver reasonable solutions.
If your package arrives with damaged outer packaging or defective, broken goods inside due to transit extrusion, collision or improper handling, please contact our support team within 24 hours upon receipt. You are required to provide clear photographic evidence of the outer package and damaged goods. Our team will conduct a professional review and resolve the issue efficiently.

6. Product Care and Usage Notice

All products sold in our store are equipped with official usage guidelines and daily maintenance instructions. Customers shall use and maintain the products in strict accordance with the official specifications to ensure normal product performance and service life.
JOHN TRADE LIMITED COMPANY will not be held responsible for product damage, functional failure or performance loss caused by unauthorized disassembly, private modification, improper operation, artificial damage or any other form of incorrect use not specified in the official instructions.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, local customs authorities of the destination country or region may impose import duties, inspection fees, value-added taxes and other related charges in accordance with local trade laws and policies.
All customs-related fees and additional inspection costs are the sole responsibility of the customer. Such fees are not included in the product unit price and shipping cost charged by our store. We will actively provide complete customs declaration documents to assist clearance, but we are not liable for order detention, delivery delays or returns caused by customs policy adjustments and unpaid customer fees.

8. Contact Information

If you have any questions, doubts or feedback regarding our shipping regulations, order logistics status and delivery-related matters, please feel free to contact our official customer service team via the following methods:
Trade Name: JOHN TRADE LIMITED COMPANY
Phone Number: +1 7174664599
Email: info@blissgoods.shop
Physical Address: 140 Front St, Abbeville Louisiana 70510, United States