Shipping Policy
Last Updated: MAY 9, 2026
SUNGTA UNIVERSE LIMITED is fully committed to offering transparent, reliable and standardized order processing and delivery services for all orders placed via our official online store. We strive to ensure efficient order handling and timely product delivery for every customer.
Once customers successfully submit an order, our team will conduct a comprehensive review of payment verification, product inventory availability and complete shipping information. Standard order processing takes 1 to 3 business days before goods are dispatched. Order processing is only carried out on regular business days, excluding weekends, public holidays and statutory holidays of Hong Kong.
The estimated overall delivery time is approximately 7–15 business days after order processing has been completed. Please note that the actual shipping period may fluctuate slightly due to multiple uncontrollable factors, including delivery destination, real-time product stock status, selected shipping method, local customs clearance procedures, as well as logistics carrier operational conditions. All delivery timeframes displayed during checkout or after order confirmation serve as accurate estimated references rather than guaranteed fixed delivery dates.
Customers shall take full responsibility for submitting complete and accurate recipient information, including shipping address, contact number and postal code at the time of ordering. If any shipping details are filled in incorrectly or need modification, customers must contact our customer support team as soon as possible. We will exert all reasonable efforts to assist with information revision, yet modifications cannot be guaranteed once the order enters packaging and shipping processing stages.
Once your parcel is dispatched, we will provide official tracking information where applicable. Please be advised that logistics tracking updates are independently managed and synchronized by the third-party carrier’s system. Tracking information may not be updated immediately after shipment, and occasional data delays are normal and do not affect actual parcel transportation.
All international shipments are subject to mandatory customs inspections, local import declaration procedures, applicable import duties, taxes and regional regulatory requirements of the destination country/region. Any delivery delays, fees or restrictions caused by customs clearance, local policy adjustments or official inspections are beyond our reasonable control, for which we shall not be held responsible.
In the event of abnormal delivery delays, parcel loss suspicion, failed delivery or other shipping-related issues, customers may reach out to our support team with your valid order number and relevant order details. Our professional team will promptly investigate the situation and provide effective follow-up assistance within the scope of our responsibilities.
For all shipping inquiries, order status checks and delivery-related support, please contact us via the following channels:
SUNGTA UNIVERSE LIMITED
Email: info@blissgoods.shop
Phone: +852 94782038